Return & Refund Policy

At GlassSpiritBottles.com, we strive to ensure your complete satisfaction with every purchase. Please review our return and refund policy below.

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it
• In the original packaging
• Unused and undamaged
• Accompanied by the original receipt or proof of purchase

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] within 7 days of receiving your order
2. Provide your order number and reason for return
3. We will provide you with return instructions and a return authorization number
4. Package the item securely in its original packaging
5. Ship the item back to us using a trackable shipping service

Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original method of payment within 7-10 business days.

Please note that shipping costs are non-refundable.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damaged item and packaging. We will arrange for a replacement or refund at no additional cost to you.